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Privacy Policy

Effective Date: 06-08-2025

Last Updated: 06-08-2025

Welcome to Bhookh ("we", "our", "us"). We are committed to protecting your privacy and handling your personal information with transparency and integrity. This policy describes how we collect, use, store, and protect your data when you use our services.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, phone number, email address, delivery location, payment details (processed via third-party payment gateways).
  • Usage Information: Device type, IP address, browser type, app activity, error logs.
  • Order Data: Food items ordered, transaction amount, restaurant selected, delivery preferences.

2. How We Use Your Information

We use your data to:

  • Process and fulfill food orders.
  • Provide customer support and resolve issues.
  • Improve app performance and personalize user experience.
  • Notify you about order status, promotions, and service updates.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share limited information with:

  • Restaurant Partners for order fulfillment.
  • Delivery Partners for order delivery.
  • Payment Gateways for processing transactions.
  • Legal Authorities if required by law.

4. Data Security

We implement strict technical and administrative security measures to protect your personal data. Payment transactions are encrypted and processed by secure third-party gateways (e.g., Razorpay, Paytm, etc.).

5. Cookies and Analytics

Our app may use cookies or analytics tools to track usage patterns and improve service quality. You can disable cookies via your device or browser settings.

6. Your Rights

You have the right to:

  • Access the data we hold about you.
  • Request data correction or deletion.
  • Opt out of marketing communications at any time.

To exercise these rights, email us at bhookhkaro@gmail.com.

7. Grievance Redressal

If you have concerns about your data or our privacy practices, please contact:

Email: bhookhkaro@gmail.com 

Support Hours: Mon–Sun, 9 AM to 11 PM IST

Grievance Officer 1

Name: Vedant Chaudhari

Phone: +91 93408 71304

Grievance Officer 2

Name: Khushi Bhagat

Phone: +91 80724 72628

8. Policy Updates

We may update this policy from time to time. The latest version will always be available on our app available on Google Play Store & Apple App Store.